From the Assignment tab, click Program
Shop. The Shop Search screen displays something like this 
.
Mark the radio button to indicate the criteria on which you want to base your shop search. Choose from:
ZIP Code -- type the 5 digits of the ZIP
City and State -- Type the city and the state the shop where the shop is located. You can enter a partial name. If multiple cities match the criteria you enter, a selection message opens listing the cities and prompting you to select from the list..
Shop Name and State -- Type the name of the shop and the state postal abbreviation. For example, Joe's Family Auto Repairs and FL.
Click Search.
The Shop Search results display below the criteria fields and look
something like this 
.
Check the box for the selected shop.
In the Comments to Repair Shop field, enter any information necessary to the shop for preparing an estimate and completing repairs. You can enter a maximum of 250 characters.
Click Next.
The Claim Information Screen displays something like this 
.
Required fields are indicated by an asterisk
Claim Assigned by defaults to your name and the Assigner
Relation to Insured field defaults to Carrier Representative.
Note: For LYNX Employees, select the carrier representative's name
from the Claim
Assigned by drop-down list.
Enter the Claim Number. The system checks to ensure the number is formatted correctly. If the formatting is incorrect, you see a message indicating the proper formatting.
Enter the Loss Date. Type in mm/dd/yy. This cannot be a future date.
Select from the drop-down list the Loss State. The available states list is determined by the Carrier Configuration for your company.
Enter information for the Insured:
For an individual, type the First name and then the Last name. Include a middle initial or name in the First name field.
For a business, enter the Business Name.Type in the Phone Number for the Insured, including the area code, exchange, and unit number.
Enter your Comments to LYNX Claim Representative. Here you can provide information necessary to the handling of the claim. The field allows for a maximum of 500 characters.
Click Next.
The Vehicle Information Screen displays something like this 
.
Select the Party. Choose from 1st Party or 3rd Party.
Select the Coverage:
For 1st Party - choose from Collision, Comprehensive, Underinsured and Uninsured.
For 3rd Party - choose Liability.
Enter the amount for the Deductible and Limit.
Enter the Vehicle
Owner information:
Any applicable claim information is defaulted into these fields and
can be edited.
If an individual, type the First name with any middle name or initial and then the Last.
If a business, type the Business Name.Type the owner's Phone Number including the area code, exchange and unit numbers.
Enter the Vehicle Contact information:
If an individual, type the First name with any middle name or initial and then the Last.
If a business, type the Business Name.Type the contact's Day, Night, and/or Cell/Alternate Phone Number including the area code, exchange and unit numbers.
Check the box for the Preferred Contact number.
If LYNX Services is to handle rental for this claim, check the Rental box.
For 1st Party claims, enter the number of Rental Days, the Rental Daily Maximum amount, and the Rental Maximum amount. If applicable, enter the Days Authorized and include any Instructions to LYNX Claim Representative specific to the handling of the rental for this claim. Instructions can be a maximum of 250 characters.
For 3rd Party claims, enter the Days Authorized and any Instructions to LYNX Claim Representative specific to the handling of the rental for this claim. Instructions can be a maximum of 250 characters.
Complete the Vehicle Information screen by entering the following vehicle items:
Year
Make
Model
Drivable - select Yes or No
License Plate and VIN - either the License Plate number or the last six digits of the VIN is required.
Primary Damages - select the primary point of damage from the list.
Secondary Damages - you can select one or more points of secondary damage. To select multiple points of damage, hold down the CTRL key and click on the various points in the list.
Special Instructions/Additional Damage Info/Comments to Shop - .Enter any information necessary to the shop for handling repairs for the claim. You can type a maximum of 250 characters in this field.
Click Next.
The Summary screen displays something like this 
.
Review the information for accuracy. You can edit
the claim information, vehicle information, or shop comments.
You can also:
-
Click Edit for the Claim information area or Vehicle information area or click Edits Comments to edit your comments to the shop. The system displays the screen where you can edit the appropriate information.
-
Make your changes and click OK to return to the summary.
-
Click Add Vehicle.
Enter the Vehicle Information as outlined in Steps 8 to 14.
Click Next. -
Click Delete. A message appears indicating the vehicle number to be deleted and asks if you are sure you want to delete. Click OK to delete.
Select a different Program Shop.
Click Select Shop. The Shop Select screen displays.
Mark the radio button to indicate the criteria on which you want to base your shop search. Choose from:
-
ZIP Code -- type the 5 digits of the ZIP
-
Area Code and Exchange Number -- Type the 3 digit area code and the 3 digit exchange number. For example, area code 813 and exchange 224.
-
Shop Name and State -- Type the name of the shop and the state postal abbreviation. For example, Joe's Family Auto Repairs and FL.
Click Search. The Shop Search results display. Check the box for the selected shop. Make any necessary edits to the Comments to Repair Shop. Click Next to return to the Summary screen.
-
Click Submit
to send the assignment to LYNX Services. The LYNX ID and Assignment Report
display something like this 
.
Click Print a copy of the claim for your records.
You can then return to My Claims Desktop and the Assignment tab to submit another assignment or select the Search or View tab to review information for claims already submitted.