Depending on the rights given the user, reports are available from the list of ClaimPoint menu items. The reports are data driven and provide information specific to the Insurance carrier and specific to the users viewing level. For example, a user at the office level is able to view reports with claim information for the entire office and corporate level users can view corporate reports that include claim information for all offices.
The available reports are:
Complete Monthly Summary this report can be run for a specific month and year.
Average Severities Analysis this report can be run for a specific month and year. You can also select the state and service channel.
Claim Services Analysis this report includes criteria for month, year and state. You can also select to show the All Clients section.
Cycle Time Analysis this report includes criteria for month, year, state, service channel and coverage type. You can also select to show the All Clients section.
Desk Audit Detail this report has undergone minor changes. Added to the report is a Difference column and an Agreed column that indicates with a checkmark if the shop agreed on the change. This report can be run for a specific month and year.
Desk Audit Summary this report can be run for a specific month and year.
Desk Audit Summary by Office this report can be run for a specific month, year, and office.
Desk Review Detail this report can be run for a specific month and year.
Desk Review Summary this report can be run for a specific month and year.
Desk Review Summary by Office this report can be run for a specific month, year, and office.
Estimate Analysis this report is the first in which we take estimate data from the VANs. This report breaks down the estimate information for program shop assignments. This report can be run for a specific month, year, state, and service channel.
Program Shop Detail This report can be run for a specific month, year, and office.
Utilization Report this report is designed to identify the services/claims being sent to LYNX Services and by whom. This report can be run for a specific month, year, and office. You can also elect to Show User Details.
After you select a report, you define the criteria that determine the information you want to see on the report. You can view the report in the area below the criteria fields or you can mark the checkbox to view the report in a separate window. Click View Report to generate the report data.
Report information includes only those service channels and assignment types for which your Insurance Carrier has contracted or has activity. You can run a report for the previous 12 months and the reports lists results for the current month and then for the 12 months prior. Finally, for users marked inactive, the user appears on the report as long as his activity affects the report totals during the time period specified in the report criteria. If the user's activity does not affect the report totals, the inactive user is removed from the report.